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Frequently Asked Questions - FAQ


1. Where could I find information and guidelines on how to do business with UNHCR?

You can find this information on our business guide "Doing Business with the United Nations High Commissioner for Refugees". It provides general information on various business matters, including UNHCR procurement needs, statistics, procedures and general terms and conditions for the procurement of goods and services.

2. How can I apply for registration as a supplier to the United Nations High Commissioner for Refugees? 

Your company can apply for registration as UNHCR supplier by completing and submitting the UNHCR Registration Form to our office in Geneva, together with a copy of your company's latest financial statement.

You can also register with the United Nations Global Marketplace (UNGM), which is a database of potential suppliers available to all UN and World Bank procurement personnel. To register with UNGM, please follow the instructions provided at http://www.ungm.org/.

UNHCR procurement staff regularly search the UNGM for potential suppliers. Registration with UNGM improves your opportunities for consideration.

3. What are UNHCR's payment terms?

Payment will be made by bank transfer within 30 days of receipt of the invoice and all necessary documentation as stipulated in the purchase order in Geneva. UNHCR may consider shorter payment periods against early payment discounts.

UNHCR does not entertain requests for Letters of Credit, advance payment or assignment of payments to third parties.

4. Are purchases by UNHCR  tax-free?

Goods and services purchased by UNHCR are normally exempt from all taxes and customs duties. In rare cases, however, recipient governments may levy taxes and customs duties.  In those instances, UNHCR would expect the supplier to reflect such costs in its offer, as stipulated in the tendering documents.

5. Where could I find information on current UNHCR tender documents and any other kind of business opportunities?

You will find information on current UNHCR's tender documents and procurement opportunities in UNHCR's Web Site www.unhcr.ch and www.unhcr.org.cn, which are regularly updated.

6. What are the conditions that UNHCR apply for the procurement of goods and services?

For the General Conditions for the Purchase of Goods, link to Goods.  For the General Conditions for the Provision of Services, link to Services.

Note: 

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